Cost: Attend the first session at no charge! We’re convinced that you’ll like this new method of learning well enough that you will want to sign up for sessions 2, 3, and 4 at the low cost of $50 per session.
The Basics – what is a grievance; types of grievances: contractual, disciplinary, group or class action; rights and responsibilities of union grievance handlers: equity rule, duty of fair representation, right to information, investigatory interviews (Weingarten); arbitration: what it is, who are arbitrators, why it matters to how you handle grievances at lower steps.
Wednesday April 7, 2010 1:00 – 2:15 pm (EST) Fee - $50
Meeting with Management – preparing for informal and official grievance meetings with management; effectively representing at meetings: assertively getting heard, sample language for presenting grievances, using strengthens, minimizing weaknesses, probe for settlements, meeting check list.
Handling difficult supervisors and situations –dealing with stalling, stonewalling, intimidation, side tracking, promising but not delivering and other management behaviors; when the grievance procedure isn’t working – mobilize members: what is mobilizing to build power, choosing issues, getting member participation, strategies and tactics.
For more information or to register:
Other programs of interest:
Collective Bargaining (LS200)
This course examines the principles of contract bargaining including bargaining environments and structures as well as standards used in negotiations. Students will learn to prepare bargaining demands, cost economic items, draft non-economic language, negotiate economic and non-economic issues, and resolve a bargaining impasse. Discussion will consider the impact of bargaining outcomes on workers, unions, employers, and the public.
Workplace Communications (LS249)
Nothing happens in the workplace without communication, yet poor communication is at the root of many problems for unions and employers alike. The result is poor decisions, internal conflict, lost productivity, wasted time dealing with internal problems, and even downsizing.
Online workshops are of three weeks duration based on 3.3 hours per week for a total of 10 contact hours (1.0 CEU).
April 5 – 25, 2010
This tools-building workshop is designed as an introduction to dispute resolution theory with special emphasis on interest-based problem-solving. The workshop will utilize role plays, exercises, case studies and other tools to allow participants to practice what we teach. Special emphasis will be given to developing strategies to resolve conflicts at work (even with difficult people) without losing control.
• Interest-Based Problem-Solving
• Facing Conflict Without Aggression
• Dealing with Difficult People
• Role Plays with Labor Leaders
May 3 – 23, 2010
This is a practical, how-to-work to give union negotiators and bargaining committee members skills they need to prepare for contract negotiations. Exercises used throughout the workshop improve negotiation skills and tactics. This workshop will focus how to negotiate an agreement how to manage and minimize concessionary agreements.
Costing Out Contracts
June 7 – 27, 2010
Motivation and Productivity
August 9 – 29, 2010
Advanced Negotiation Skills
September 7 – 27, 2010
Running Effective Meeting
October 4 – 24, 2010
Strategic Action Planning
November 1 – 21, 2010
December 1 – 21, 2010
Instructor Arthur Wheaton has extensive expertise in international labor union and management relations. He has a Masters degree in Labor Relations and Human Resources. He is an Industry Education Specialist for Cornell University ILR School in Buffalo, NY and former union steward and executive board member for AFSCME, Local 1585.
Registration Visit our website for registration and payment information.
Need More Information?
If you would like to obtain additional information and your union is interested in scheduling a credit course or non-credit workshop on-site please email http://firstname.lastname@example.org or call
237 Main Street, Ste. 1200
Buffalo, NY 14203-2719