Monday, March 22, 2010

Grievance Handling For Stewards and Representatives - Free Webinar

Grievance Handling for Stewards and Representatives Webinars
From the convenience of your desk, attend four informative, practical and lively webinars on handling grievances in the public and private sectors from Cornell ILR, the leading university labor studies program.

Cost: Attend the first session at no charge! We’re convinced that you’ll like this new method of learning well enough that you will want to sign up for sessions 2, 3, and 4 at the low cost of $50 per session.

The Basics – what is a grievance; types of grievances: contractual, disciplinary, group or class action; rights and responsibilities of union grievance handlers: equity rule, duty of fair representation, right to information, investigatory interviews (Weingarten); arbitration: what it is, who are arbitrators, why it matters to how you handle grievances at lower steps.
Wednesday March 31, 2010 1:00 – 2:15 pm (EST) NO CHARGE!

Investigation – what to do when members come to you; getting the facts: interviewing the grievant, witnesses, management, information requests, getting and using relevant documents; reading and interpreting contracts: how arbitrators decide cases, evaluating the facts and deciding on next steps; investigation checklist; writing grievances.

Wednesday April 7, 2010 1:00 – 2:15 pm (EST) Fee - $50

Meeting with Management – preparing for informal and official grievance meetings with management; effectively representing at meetings: assertively getting heard, sample language for presenting grievances, using strengthens, minimizing weaknesses, probe for settlements, meeting check list.
Wednesday April 14, 2010 1:00 – 2:15 pm (EST) Fee - $50

Handling difficult supervisors and situations –dealing with stalling, stonewalling, intimidation, side tracking, promising but not delivering and other management behaviors; when the grievance procedure isn’t working – mobilize members: what is mobilizing to build power, choosing issues, getting member participation, strategies and tactics.
Wednesday April 28, 2010 1:00 – 2:15 pm (EST) Fee - $50

For more information or to register:

Other programs of interest:
Spring 2010 Labor Studies On-line Credit Courses
April 5 – June 14, 2010 Tuition per 3.0 credit course is $555.00

Collective Bargaining (LS200)
This course examines the principles of contract bargaining including bargaining environments and structures as well as standards used in negotiations. Students will learn to prepare bargaining demands, cost economic items, draft non-economic language, negotiate economic and non-economic issues, and resolve a bargaining impasse. Discussion will consider the impact of bargaining outcomes on workers, unions, employers, and the public.

Workplace Communications (LS249)
Nothing happens in the workplace without communication, yet poor communication is at the root of many problems for unions and employers alike. The result is poor decisions, internal conflict, lost productivity, wasted time dealing with internal problems, and even downsizing.
Labor Leadership Skills Online Certificate
Cornell Labor Leadership Skills training is designed for current and future leaders in labor and non-profit organizations. These workshops focus on skills useful to new or developing leaders. These skills-based online workshops help deepen the knowledge needed to build and re-build strong and effective organizations.

Online workshops are of three weeks duration based on 3.3 hours per week for a total of 10 contact hours (1.0 CEU).
These online workshops require access to the internet and email. Participants are expected to log in on at least 6 different days over the three week period.
These workshops include group projects and role plays to encourage participation and interaction with help from guest instructors from labor, academic, and labor relations professionals.
Participants successfully completing six different workshops receive a Labor Leadership Skills certificate from Cornell ILR.
Conflict Resolution
April 5 – 25, 2010

This tools-building workshop is designed as an introduction to dispute resolution theory with special emphasis on interest-based problem-solving. The workshop will utilize role plays, exercises, case studies and other tools to allow participants to practice what we teach. Special emphasis will be given to developing strategies to resolve conflicts at work (even with difficult people) without losing control.

Key Topics
• Interest-Based Problem-Solving
• Facing Conflict Without Aggression
• Dealing with Difficult People
• Role Plays with Labor Leaders

Negotiation Skills
May 3 – 23, 2010

This is a practical, how-to-work to give union negotiators and bargaining committee members skills they need to prepare for contract negotiations. Exercises used throughout the workshop improve negotiation skills and tactics. This workshop will focus how to negotiate an agreement how to manage and minimize concessionary agreements.

Costing Out Contracts
June 7 – 27, 2010

Motivation and Productivity
August 9 – 29, 2010

Advanced Negotiation Skills
September 7 – 27, 2010

Running Effective Meeting
October 4 – 24, 2010

Strategic Action Planning
November 1 – 21, 2010

Grievance Writing
December 1 – 21, 2010

Instructor Arthur Wheaton has extensive expertise in international labor union and management relations. He has a Masters degree in Labor Relations and Human Resources. He is an Industry Education Specialist for Cornell University ILR School in Buffalo, NY and former union steward and executive board member for AFSCME, Local 1585.

Registration Visit our website for registration and payment information.

Need More Information?

If you would like to obtain additional information and your union is interested in scheduling a credit course or non-credit workshop on-site please email or call
Art Wheaton at (716) 852-1444 x 116 for more information
Cornell University ILR School
Arthur Wheaton, Director
237 Main Street, Ste. 1200
Buffalo, NY 14203-2719

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